# Refund Policy — Release Regression Pack

**Website:** https://xregcheck.com — **Support:** support@xregcheck.com
**Seller:** Jeremy David Steel, sole trader, of [PLACEHOLDER: business
address], United Kingdom.

## Summary

If you are not satisfied — for **any reason** — you can request a **full
refund** within **7 days** of your order. You get back the **full amount you
paid**: we do **not** deduct payment-processing fees. Those fees are our cost
of doing business, not yours.

## How to request a refund

1. Email **support@xregcheck.com** within 7 days of your order.
2. Include your **order reference** (shown at checkout / with your download).
3. You do not need to give a reason, and you do not need to "return"
   anything — the deliverable is digital.

## What happens next

- **Acknowledgement:** we confirm by reply that your refund request was
  received and is being processed.
- **Processing:** the refund is issued to your **original payment method**
  through our payment processor (Stripe). We do not refund by other methods.
- **Timing:** we aim to process refunds promptly once acknowledged; your bank
  or card provider may take additional days to show the money back in your
  account. If a refund is delayed for any reason, we will tell you its
  current status on request.

## Scope

- The policy applies to each order of the Release Regression Pack (GBP 299).
- Requesting and using your report, or your one rerun, does not affect your
  right to a refund within the 7-day window.
- If an order cannot be fulfilled at all (for example, a technical failure on
  our side), you receive a full refund under this same policy.

## Your other rights

This policy is offered in addition to, not instead of, any rights you may
have that cannot be excluded or limited. Nothing in this policy reduces
those rights.

## Contact

Email: support@xregcheck.com — Web: https://xregcheck.com

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## TODO-LAWYER

1. Confirm the 7-day voluntary refund wording satisfies the pre-checkout
   disclosure approach wanted (L3), including whether it should be restated
   on the checkout/order-summary page verbatim.
2. Confirm wording for "pending / acknowledged" refund states and any
   maximum processing time commitment that should be stated (currently
   deliberately unquantified beyond "promptly").
3. Confirm interaction with any non-excludable statutory cancellation rights
   if a buyer is a consumer in law (align with terms.md TODO item 3).
4. Confirm whether the processor-fee stance creates any Stripe-side or
   accounting-side wording requirements for a non-VAT-registered sole trader.

Drafted with automated assistance and pending review by a qualified solicitor. Not legal advice.